We create deals only when the contacts show interest in buying the products and services. Deals are also known as a sales opportunity.

If you’re still not clear on the definition of deals, let us give you an example.

Imagine you are tasked to make ten phone calls a day. You can retrieve the phone number of the contacts on the contact page. Eight of the ten contacts show interest and request you to give them follow up calls. Your next step of action is to create deals for these eight contacts.

What about the two contacts that show no interest and hung up your call in between the conversation? The only thing you’ll need to do is to re-label the two contacts as cold leads.

As you have already created deals for the eight customers that show interest, the next question you’ll ponder is, what should I do with the deals?

After you have created your deals, you’ll need to assign the deals to the right pipelines. A pipeline is the series of different stages your deals will go through before they are converted into customers.

Pipelines give you a clearer picture of the deals the sales team is working on and the reasonable amount of time for them to close the deal. It’s perfectly normal to lose some of the deals as you progress along each stage as some of the deals might not be keen anymore.